Terms and Conditions

These Terms and Conditions (these “Terms”) apply to the website located at https://missnooraskinclinic.com/ (the “Website”), and to appointments, consultations, treatments, products and related services provided by Miss Noora Skin Clinic, having its principal place of business at Tilak Nagar, West Delhi (“Miss Noora Skin Clinic”, “we”, “us” or “our”).

Please read these Terms carefully before using the Website, submitting information to us, booking an appointment, purchasing a product or package, attending the clinic, or receiving any treatment or service from us.

By using the Website, booking an appointment, attending the clinic, purchasing a product or service, or proceeding with a treatment after being provided with these Terms, you acknowledge that you have read and understood these Terms and agree to be bound by them, subject to any additional treatment-specific consent forms, instructions, package terms or written agreements that may apply.

1. Scope

These Terms govern your use of the Website and your relationship with Miss Noora Skin Clinic in connection with:

1. enquiries and communications with the clinic;

2. appointment bookings, confirmations, rescheduling and cancellations;

3. consultations, assessments and treatment recommendations;

4. aesthetic, dermatological, cosmetic, skincare, wellness and related services;

5. treatment packages, memberships, prepaid services and promotional offers, where applicable;

6. purchases of skincare, cosmetic or other products;

7. payments, invoices, refunds and other transaction matters;

8. treatment-related photographs, records and communications;

9. your use of the Website and its Content; and

10. any other services or facilities made available by the clinic from time to time.

These Terms should be read together with our Privacy Policy, Disclaimer, treatment-specific informed-consent documents, aftercare instructions and any additional terms communicated to you at the time of booking or treatment.

Where there is a conflict between these Terms and a treatment-specific written consent form or other specific written terms provided by the clinic, the specific terms will apply to the extent of that conflict.

2. Eligibility and Client Information

You must provide information that is accurate, complete and current when making an enquiry, booking an appointment, attending a consultation or receiving treatment.

Depending on the treatment or service, we may require information including:

1. your full name, age and contact details;

2. relevant medical history;

3. allergies and known sensitivities;

4. current medications and supplements;

5. previous aesthetic, cosmetic or medical procedures;

6. pregnancy or breastfeeding status, where relevant;

7. current skin, hair or other treatment-related concerns;

8. previous adverse reactions or complications;

9. relevant photographs or treatment records; and

10. any other information reasonably required to assess treatment suitability and safety.

You are responsible for informing the clinic of any material change in your health, medication, pregnancy or breastfeeding status, allergies, treatment history or other circumstances that may affect the safety or suitability of a treatment.

Failure to provide accurate or complete information may affect the suitability, safety or outcome of a treatment. We may decline, defer, modify or discontinue a service where we consider this necessary or appropriate.

3. Appointments and Consultations

An appointment request does not automatically constitute acceptance of an appointment or confirmation of a treatment.

Appointments may be subject to availability, practitioner schedules, consultation requirements, advance payment or other conditions communicated by the clinic.

Where an initial consultation or assessment is required, treatment may only proceed after the relevant practitioner has assessed you and determined that the proposed treatment is appropriate.

A consultation does not create an obligation on the clinic to provide a particular treatment.

We reserve the right to decline or postpone a treatment where, in our professional judgment, the treatment is unsuitable, contraindicated, unsafe or unlikely to be appropriate for you.

4. Appointment Confirmation, Rescheduling and Cancellation

Appointment confirmation, cancellation, rescheduling, late-arrival and no-show requirements may be communicated to you at the time of booking or through the applicable booking channel.

You should provide reasonable notice if you are unable to attend an appointment or need to reschedule.

Where applicable, advance payments, deposits, booking fees, cancellation charges or other appointment-related amounts may be subject to the terms communicated to you before or at the time of booking.

Repeated cancellations, no-shows or late changes may affect your ability to book future appointments or may result in additional booking requirements, where legally permitted.

The clinic may cancel, reschedule or modify an appointment due to practitioner availability, operational circumstances, safety considerations, emergencies or other circumstances beyond its reasonable control. Where appropriate, we will endeavour to provide reasonable notice and offer an alternative appointment.

5. Treatment Assessment and Suitability

Aesthetic and cosmetic treatments are individualised services and are not suitable for every person.

Treatment suitability may depend on factors including:

1. age;

2. skin type and condition;

3. medical history;

4. allergies and sensitivities;

5. current medication;

6. pregnancy or breastfeeding;

7. previous procedures or treatments;

8. treatment area;

9. expectations and desired outcome;

10. lifestyle and aftercare compliance;

11. contraindications; and

12. clinical examination and professional assessment.

The clinic and its authorised practitioners may decline, defer, modify, limit or discontinue a treatment where it is considered unsuitable, unsafe, contraindicated or otherwise inappropriate.

The clinic does not guarantee that every requested treatment will be available or suitable for every client.

6. Informed Consent

Before certain treatments, you may be required to complete an informed-consent form or provide other written or electronic consent.

Consent may include acknowledgement of:

1. the nature and purpose of the proposed treatment;

2. expected benefits;

3. possible risks and side effects;

4. reasonable alternatives;

5. possible downtime or recovery requirements;

6. expected limitations and variability of results;

7. pre-treatment requirements;

8. post-treatment and aftercare requirements; and

9. circumstances in which further consultation or treatment may be required.

You should ask questions and seek clarification before proceeding if you do not understand any aspect of the proposed treatment.

Providing consent does not waive rights or protections that cannot lawfully be waived.

You may communicate a desire to stop or discontinue a treatment at any time, subject to the nature of the treatment and any immediate clinical or safety considerations.

7. Risks, Side Effects and Complications

Aesthetic, cosmetic and skincare treatments may involve risks, side effects, discomfort, downtime, complications or unsatisfactory outcomes.

Depending on the treatment and individual circumstances, these may include temporary or longer-lasting redness, swelling, bruising, irritation, dryness, peeling, discomfort, sensitivity, pigment changes, infection, scarring or other adverse effects.

The risks applicable to a particular treatment will be discussed as appropriate during consultation and may also be described in treatment-specific consent documentation.

You are responsible for:

1. providing complete and accurate health and treatment information;

2. informing us of allergies, medications and relevant medical conditions;

3. following pre-treatment instructions;

4. following post-treatment and aftercare instructions;

5. attending recommended follow-up appointments; and

6. promptly informing the clinic of significant or unexpected adverse reactions.

If you experience a serious or urgent medical reaction, you should seek appropriate emergency medical attention rather than relying solely on the clinic's website, email, social-media channels or other electronic communications.

8. Treatment Results and No Guarantee

Individual treatment results vary.

The clinic does not guarantee a particular aesthetic, cosmetic, therapeutic or other outcome.

Results may depend on individual characteristics, treatment selection, technique, number of sessions, adherence to pre- and post-treatment instructions, concurrent treatments or products, lifestyle factors and other circumstances.

Where a treatment is expected to require multiple sessions, the number and frequency of sessions may vary according to individual assessment and response.

Before-and-after photographs, testimonials and examples displayed by the clinic are illustrative only and do not constitute a guarantee, prediction or promise that another client will achieve the same or similar result.

9. Treatment Plans and Recommendations

Treatment recommendations are based on the assessment and information reasonably available to the practitioner at the relevant time.

A treatment plan may be changed where new information becomes available, your condition changes, your response to treatment differs from expectations, or the practitioner determines that another approach is more appropriate.

The clinic may recommend a combination of treatments, products, maintenance sessions or follow-up appointments where clinically or aesthetically appropriate.

Recommendations are not intended to create an obligation to purchase any particular product, package or service unless separately agreed.

10. Packages, Prepaid Services and Promotional Offers

Where the clinic offers treatment packages, prepaid services, memberships, promotional offers, discounts or other special arrangements, additional terms may apply.

The applicable:

1. price;

2. treatment inclusions;

3. validity period;

4. number of sessions;

5. eligibility requirements;

6. payment terms;

7. cancellation or rescheduling conditions;

8. transferability, if any;

9. refund conditions; and

10. other restrictions

will be communicated at or before purchase, where applicable.

Promotional offers may be subject to availability and may be withdrawn, modified or corrected where legally permitted.

Unless expressly stated otherwise, promotional offers should not be assumed to be combinable with other offers, discounts or packages.

11. Prices and Payments

Prices displayed on the Website, social-media platforms, promotional material or other communications may be subject to change and should be confirmed with the clinic before treatment or purchase.

The final price payable may depend on the treatment selected, number of sessions, products purchased, applicable taxes, promotional terms and any other charges communicated by the clinic.

Payment may be made through the payment methods accepted by the clinic from time to time.

You agree to provide accurate payment and billing information and to pay all amounts properly due for services or products purchased.

Where a third-party payment provider is used, its terms and policies may also apply.

12. Refunds and Cancellations of Services

Refunds, credits, cancellations and adjustments relating to appointments, packages, prepaid treatments and products will be handled in accordance with the applicable terms communicated at the time of purchase or booking and applicable law.

Where a treatment has already been performed, the fact that a client is dissatisfied with the outcome does not by itself create an automatic right to a refund.

Nothing in these Terms is intended to exclude or restrict any refund, replacement, remedy or other right that cannot lawfully be excluded or restricted.

Any request concerning a refund or payment dispute should be raised with the clinic promptly so that it can be reviewed based on the relevant booking, treatment, payment and consent records.

13. Products

Where the clinic sells or recommends skincare, cosmetic or other products:

1. product availability may change without notice;

2. product packaging and appearance may differ from images displayed online;

3. product descriptions and prices may be updated from time to time;

4. you should review product labels, ingredients, warnings and directions before use;

5. you should inform the clinic of known allergies or sensitivities where relevant; and

6. you should discontinue use and seek appropriate professional advice if you experience a significant adverse reaction.

Products should be used only in accordance with the applicable instructions and professional recommendations.

14. Client Responsibilities and Clinic Conduct

Clients are expected to behave respectfully and appropriately toward practitioners, employees, other clients and clinic representatives.

You must not:

1. engage in abusive, threatening, harassing or discriminatory behaviour;

2. intentionally damage clinic property or equipment;

3. knowingly provide false or misleading information;

4. interfere with the provision of treatment or clinic operations;

5. record, photograph or publish identifiable images of other clients or staff without appropriate permission;

6. use the clinic or Website for unlawful purposes; or

7. engage in conduct that creates a safety or security risk.

The clinic may refuse service, require a person to leave the premises or take other reasonable measures where necessary to protect the safety, dignity, privacy or property of clients, staff or the clinic, subject to applicable law.

15. Photography, Video and Testimonials

The clinic may take photographs or other images for clinical documentation, treatment planning, monitoring outcomes or recordkeeping where appropriate and subject to applicable consent requirements.

Any use of identifiable client photographs, videos, testimonials or other personal material for advertising, promotional activities, social media, publication or marketing will require the separate consent required by applicable law or the clinic's applicable consent process.

Agreeing to clinical photography does not, by itself, constitute consent for marketing or promotional use.

16. Website and Online Services

The Website is provided for general information regarding the clinic, its practitioners, services, products, treatment categories, facilities, offers and appointment options.

Information on the Website does not replace an appropriate consultation or professional assessment.

We may modify, update, suspend or discontinue any part of the Website, including service descriptions, pricing, appointment functionality, practitioner information and promotional content, at any time.

Website use is also subject to our Disclaimer and Privacy Policy.

17. Intellectual Property

Unless otherwise stated, the Website and its Content, including its design, text, graphics, logos, photographs, videos, trademarks, trade names, compilations and software, are owned by or licensed to Miss Noora Skin Clinic and are protected by applicable intellectual-property laws.

You may view and download Website Content for personal, non-commercial use only, provided that you do not remove proprietary notices or use the Content in a misleading, unlawful or infringing manner.

You must not copy, reproduce, adapt, publish, distribute, commercially exploit, transmit, display, reverse engineer or create derivative works from Website Content without our prior written permission, except to the extent permitted by mandatory law.

18. Third-Party Services and Links

The Website or clinic communications may contain links to third-party websites, booking platforms, payment gateways, map services, social-media platforms, review platforms or other third-party services.

These services are operated by third parties and may be subject to their own terms, conditions and privacy policies.

Miss Noora Skin Clinic does not control and is not responsible for the availability, accuracy, security, content, products, services, policies or practices of third-party services.

Your use of third-party services is at your own discretion and risk.

19. Privacy and Client Records

The clinic's collection and processing of personal data is governed by our Privacy Policy.

Because aesthetic and cosmetic services may require assessment of health and treatment information, we may maintain consultation records, treatment records, consent documentation, photographs, aftercare information, appointment records and other information reasonably required to provide and administer services.

We will handle such information in accordance with our Privacy Policy and applicable law.

20. Communications

We may communicate with you by telephone, email, SMS, WhatsApp, social-media messaging, booking platforms or other communication methods you provide or use to contact us.

Electronic communications may be used for appointment confirmations, reminders, treatment-related information, aftercare instructions, payment matters, service updates and promotional communications where permitted.

Electronic communication channels may not be monitored continuously and must not be relied upon for medical emergencies or urgent clinical care.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Miss Noora Skin Clinic, its owners, directors, practitioners, employees, agents and service providers will not be liable for losses, damages, costs or expenses arising from:

1. your use of or reliance on Website Content;

2. your failure to provide accurate or complete information;

3. failure to follow pre-treatment or aftercare instructions;

4. use of products contrary to their directions;

5. outcomes that differ from expectations where no particular result was guaranteed;

6. circumstances outside the clinic's reasonable control; or

7. third-party websites, platforms, payment services or communications systems.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from fraud, fraudulent misrepresentation, or any other liability that applicable law does not permit us to exclude or limit.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer, patient or other legal rights applicable to you.

22. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, liabilities or reasonable expenses arising from your unlawful use of the Website, your violation of these Terms, your intentional misconduct, or your provision of knowingly false or misleading information.

This section does not apply to the extent that the relevant loss or liability results from the clinic's own conduct or from any matter that cannot lawfully be excluded or transferred to you.

23. Suspension or Refusal of Services

We may suspend, restrict or refuse access to the Website or decline to provide a service where reasonably necessary, including where:

1. the requested treatment is unsuitable or contraindicated;

2. required information or consent has not been provided;

3. you fail to comply with applicable clinic policies;

4. payment obligations have not been met;

5. there is a safety, security or behavioural concern;

6. continued treatment is not considered clinically appropriate; or

7. we are otherwise permitted or required to do so by law.

Where appropriate, we will explain the relevant reason and, where possible, provide information regarding alternative arrangements.

24. Force Majeure

The clinic will not be responsible for delay, interruption or inability to provide services caused by circumstances beyond its reasonable control, including natural disasters, fire, epidemic or pandemic-related restrictions, government action, power or telecommunications failures, equipment failures, emergencies, industrial disruption or other events of a similar nature.

Where reasonably practicable, we will endeavour to notify affected clients and provide alternative arrangements.

25. Governing Law and Jurisdiction

These Terms and your use of the Website and clinic services are governed by the laws of [GOVERNING JURISDICTION], without regard to conflict-of-law principles.

Subject to any mandatory law that gives you the right to bring a claim elsewhere, the courts at [COURTS / CITY] will have exclusive jurisdiction over disputes arising out of or relating to these Terms, the Website or the services provided by Miss Noora Skin Clinic.

26. Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue in full force and effect.

27. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, treatment offerings, business practices, technology, legal obligations or operational requirements.

The updated version will be posted on the Website with a revised “Last Updated” date.

Where a change is material or where required by law, we may provide additional notice or obtain any consent required by law.

Your continued use of the Website or services after updated Terms are made available will be subject to the updated Terms to the extent permitted by law.

28. Entire Agreement

These Terms, together with the Privacy Policy, Disclaimer, applicable informed-consent documents, aftercare instructions, package terms and any other specific written terms communicated to you, constitute the applicable understanding between you and Miss Noora Skin Clinic regarding the relevant Website use, appointment, treatment, product or service.

No provision of these Terms is intended to replace or override treatment-specific clinical advice, informed consent or mandatory legal requirements.

29. Contact Us

For questions, appointment-related concerns, payment matters, service queries or other concerns regarding these Terms, please contact:

For privacy-related concerns, please refer to the Grievance Officer details set out in our Privacy Policy.