Cancellation and Refund Policy

Last updated: 16 October 2026

This Cancellation and Refund Policy applies to consultations booked and products purchased through the website located at https://missnooraskinclinic.com/ (the “Website”), operated by Miss Noora Skin Clinic (“we”, “us” or “our”). It should be read together with our Terms and Conditions.

1. Consultations

1.1 Cancellation and Refunds

Consultation fees (video or in-person) are non-refundable once payment has been completed and the appointment is confirmed.

1.2 Rescheduling

If you are unable to attend a confirmed appointment, you may reschedule it once at no additional cost, provided you contact the clinic with reasonable advance notice before the scheduled slot. Repeated rescheduling, late changes or no-shows may affect your ability to reschedule free of charge for future appointments.

1.3 Clinic-Initiated Changes

If the clinic cancels or is unable to provide a confirmed appointment (for example, due to practitioner unavailability or an emergency), we will offer you an alternative appointment slot or a full refund of the consultation fee, at your choice.

2. Products

2.1 Returns and Exchanges

Because our products are skincare and cosmetic items that are sensitive to hygiene and safety once delivered, we do not accept returns or exchanges for change of mind, incorrect selection, or dissatisfaction with results. All product sales are final once delivered.

2.2 Wrong, Damaged or Defective Items

If you receive a product that is wrong, damaged in transit, or defective, please contact us within 48 hours of delivery with your order number and photographs of the item and its packaging. We will review the claim and, where approved, arrange a replacement or a refund, at your choice.

2.3 Refund Processing

Where a refund is approved under section 2.2, it will be credited to your original payment method within 7-10 business days of approval. Processing times at your bank or payment provider may add further delay beyond our control.

2.4 Order Cancellation Before Dispatch

If you wish to cancel a product order before it has been dispatched, please contact us as soon as possible. If the order has not yet been dispatched, we will cancel it and refund the full amount paid to your original payment method within 7-10 business days. Once an order has been dispatched, it can no longer be cancelled and is instead subject to sections 2.1 and 2.2 above.

3. How to Request a Refund or Report an Issue

To request a reschedule, report a delivery issue, or raise a refund request under this Policy, please contact us using the details below with your appointment or order reference.

4. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time to reflect changes in our services, products or operational requirements. The updated version will be posted on the Website with a revised “Last updated” date.

5. Contact Us